Reference

Legal clarity for India account holders

Our legal page explains the terms that apply when you open an account, use our lobby, or keep wallet records linked to UPI, Paytm, PhonePe, or Google Pay.

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h3po3 Legal clarity for India account holders
CONTACT ROUTES

Contact us about legal records

Legal questions need a clear route, not a long chain of replies. Use the account email whenever you can, because it helps us match your message to the correct profile, wallet entry…

Account email Write from the email linked to your account for requests about terms, privacy, records, or correction. We use that match to avoid sending legal replies to an unrelated mailbox.
Wallet reference For UPI, Paytm, PhonePe, or Google Pay matters, share the transaction date, amount, and visible reference. Do not send PINs, passwords, or full bank details in the message.
Support chat Use live chat for a first response when you need the correct legal contact path. Our team can tag the issue and tell you what details are needed next.
ACCOUNT SAFETY

How we manage your legal data

Your legal data is handled for specific account purposes: opening the profile, keeping the wallet ledger accurate, answering support requests, meeting lawful requests, and reducing misuse.

Registration data

We collect the details needed to create and manage your account, such as name, contact route, login identifiers, and region signals. These records help us apply terms and respond to account requests.

Payment records

UPI, Paytm, PhonePe, and Google Pay references are stored with wallet entries so deposits, withdrawals, refunds, and failed attempts can be checked against your account ledger when needed.

Cookie settings

Cookies help keep sessions active, remember site choices, and detect unusual login patterns. You can adjust browser settings, though some account and security functions may not work as intended.

Security checks

We use login records, device signals, and transaction patterns to protect account access and reduce misuse. If a check is needed, we may pause an action while we verify details.

Retention rules

Account, wallet, and support records are kept for the period needed for legal duties, disputes, fraud prevention, and business records. After that, we delete or anonymise them where possible.

Change requests

You can ask us to correct account details, explain stored records, or review a privacy concern. We may need identity checks before making a legal or data change.

Legal questions before you join

This section answers the legal points you are most likely to check before opening or continuing an account. It covers eligibility, data rights, cookies, payment records, support contact, and account access. Keep copies of your own wallet references and account emails, as they help us verify requests faster when a legal or privacy issue is raised.

Access and eligibility depend on local law and are available where local law permits. You are responsible for checking whether your location allows the account activity before you create or continue using your profile.

We collect details needed to run the account, verify access, maintain wallet records, answer support messages, and protect the service. This can include registration details, login records, payment references, and device signals.

UPI, Paytm, PhonePe, and Google Pay references are attached to your wallet ledger for checks on deposits, withdrawals, reversals, and failed attempts. We use them to trace account activity and resolve disputes.

Yes, you can ask us to correct account details that are incomplete or no longer accurate. We may request identity checks before making changes, especially when payment records or account access are involved.

You can request deletion, and we will assess it under applicable law and record duties. Some wallet, security, tax, or dispute records may need to be kept for a set period.

Cookies support login sessions, site choices, security checks, and fraud prevention. Some are needed for account functions, while others help us understand errors and keep your account journey consistent.

Contact us from your account email and include the relevant date, reference, and issue summary. For payment matters, share the visible UPI, Paytm, PhonePe, or Google Pay reference without sending private PINs.